Nº 02
Managed Services
Support your IT team’s specialist and operational capacity through services with an agreed scope.
How we work together
We first review the existing IT environment and requirements. We prioritise the work and agree a roadmap with the organisation’s team. Delivery is followed through periodic reports and review meetings.
Service scope
Service hours, response times and responsibilities are agreed after the needs assessment. The following areas are scoped around the organisation’s requirements:
- Hardware, server and operating system management
- Storage, virtualisation and database management
- Active Directory, identity, email and file services
- Mobility and remote access
- Network and cyber security systems
- Backup, disaster recovery and business continuity
- Monitoring, performance, maintenance and help desk
- Training and technology consulting
- SAP Basis, SAP HANA and cloud environment management
Related services
- Read more →
Help Desk Services
Connect end-user requests to your IT team’s workflow through registration, routing, remote resolution and reporting.
- Read more →
Installation Services
Prepare IT products for use through design, installation and testing.
- Read more →
Maintenance and SLA Services
Monitor hardware and software, plan maintenance and handle requests against agreed service levels.
- ISO 9001
- quality management
- ISO 27001
- information security
- ISO 22301
- Business Continuity
- ISO 45001
- Health and Safety
Let us review your infrastructure together
We look at your current systems and work out where investment is worth making.