Nº 02Professional Services · Managed Services · DECloud
Do you have time in IT to build the future instead of firefighting today? Let us take on the operational burden so you can focus your energy on innovation and growth.
Managed Services
The difference is not the technology; it is the approach. Do users tell you about problems, or do you see them in advance?
Problems are caught and prevented by our monitoring infrastructure before they reach your door.
We record every step and give you 24/7 live tracking through your dedicated portal.
We adapt to your processes. We provide solutions designed for you, not standard packages.
Technology never sleeps, and neither do we. Our 24/7 teams are here whenever you need us.
Operational Scope
Six areas. A technical definition of each, and what it means for you.
We monitor your infrastructure in real time and report capacity and performance trends periodically.
We hear about problems before your users do.
We handle and resolve all user requests through a single point of contact and standard processes.
Your IT team can focus on key projects instead of day-to-day issues.
We regularly test and report on your backup and disaster recovery plans.
You know your data is protected, even in the worst-case scenario.
We track hardware updates, maintenance and lifecycle.
Unexpected hardware failures and performance degradation are minimised.
We scan systems for vulnerabilities and apply critical patches in a controlled manner.
You stay up to date and protected against cyber threats.
We take responsibility for optimising and managing your public or private cloud environments.
Leave cloud complexity to us and benefit from its advantages.
01
Requests and monitoring alerts are logged.
02
Actions are taken and issues resolved in line with defined SLAs.
03
Every task completed is transparently recorded in the portal.
04
Root causes of recurring problems are identified.
05
Proactive improvements prevent issues from recurring.
Methodology
We do not tell any customer “we have started the service” on day one. First, we learn your environment.
01
First, we get to know you and your systems. We take a complete snapshot of your existing infrastructure and record every component.
02
We uncover hidden performance issues, configuration errors and security risks.
03
We compare your current state with industry standards and provide a roadmap with actions and risk analysis.
Storage systems and servers, the home of your data, are our highest priority.
With our VMware and Nutanix expertise, we maximise the potential of your virtual layer.
A high-performance, secure network is the foundation of availability and protection.
We build the assurance and discipline that let you sleep soundly.
Every analysis, action and resolved issue is recorded, categorised and reported for you in our ITIL-based system. This is our commitment to transparency and accountability.
Maintenance & Support
When a support request reaches us, the assigned engineer retains primary responsibility (level 1) for the request until it is closed. Even when the issue falls outside their area of expertise, they coordinate the wider team behind the scenes to get you a resolution as quickly as possible. We do not pass responsibility on; we take ownership and resolve the issue.
Contact us through the channel that works best for you.
01
Our SLA-based contract gives you immediate access to specialists when you need them, so issues are resolved quickly.
02
Our specialists visit your site regularly to carry out proactive health checks and optimisation.
03
Bring in full-time specialists from our team for a specific technology or your entire IT operation.
For the cost of one specialist, you gain access to the knowledge of an entire team experienced across multiple disciplines.
Complex problems cannot be solved through one person’s experience alone. Our team’s combined expertise helps us resolve the toughest cases.
We safeguard your infrastructure through periodic checks and reporting, not only when a problem occurs.
We manage vendor processes on your behalf, including support cases and RMA requests that involve foreign languages or complex procedures.
Service Lines
Choose any service line individually or combine them all. Click a heading to explore the scope.
Base your investments on data, not guesswork.
Our Platform Health Check consultancy gives you an end-to-end view of your infrastructure and replaces assumptions with evidence. We reveal how effectively your resources are being used so you can direct investment to the right areas.
We examine the physical foundation of your infrastructure.
We help ensure your resources are used as efficiently as possible.
We safeguard the performance of your business-critical applications.
We protect your business by making hidden risks visible.
Our reports go beyond technical findings. In language C-level leaders can understand, we explain the business impact of identified risks, budget requirements and recommended roadmap to build organisation-wide awareness.
Know about problems before they reach your door.
In complex IT environments, problems are often noticed only after operations stop. Our monitoring service breaks this reactive cycle: we monitor your infrastructure 24/7 detect issues before they become business interruptions and resolve them.
We combine raw data collected through industry-standard tools such as Zabbix and Grafana with our team’s expertise, turning it into meaningful reports and proactive action plans tailored to you.
Your systems are monitored continuously, including overnight and on holidays. Performance degradation and potential faults are detected immediately.
Result: maximum uptime and business continuity.
The critical metrics differ for every workload. Customer-specific alerts and periodic reports keep us on top of your infrastructure.
Result: data-driven capacity and performance planning.
We analyse historical data as well as current conditions to forecast potential bottlenecks and risks.
Result: planned growth instead of surprise investment.
We pair advanced monitoring tools with experienced engineers who can interpret the data correctly and act on it.
Result: fast, accurate root-cause analysis.
Your data is your most valuable asset. Is it really safe?
Backup is more than copying data; it is the heart of your data protection strategy and requires real expertise. Our priority is to protect your data against every scenario by making the best use of your existing systems and strengthening them with new technologies when needed.
We take over your existing backup infrastructure, optimise it to best practices and manage all backup processes on your behalf.
Get the backup infrastructure and management you need as a service, with no hardware or software investment.
Taking backups is not enough. Regular restore tests help ensure that your backups are usable and clean.
We give you the freedom to choose the technology best suited to your needs. Our goal is not to sell you a product, but to protect business continuity.
We improve your existing processes and modernise your backup infrastructure by integrating next-generation technologies when needed.
Data protection leaves no room for error. We manage all your backup operations with care and discipline.
The Microsoft ecosystem is foundational to business.
We support every layer of this critical infrastructure — from deployment and management to optimisation and security — with deep knowledge and experience.
Active Directory is the centre of your organisation’s identity and access management. Its security and correct configuration are vital.
We build and manage uninterrupted, secure communications infrastructure across on-premise and cloud platforms.
We take responsibility for the infrastructure health and performance of the SQL Servers at the heart of your applications.
Microsoft products are complex, integrated systems. Every hardening and optimisation measure we make is planned with the whole environment in mind. This requires experience in end-to-end systems architecture beyond knowledge of individual products.
More than connectivity: a secure, high-performance backbone.
Network and security are two invisible yet critical foundations of your infrastructure. We build them as a coherent architecture designed not merely to “work”, but to deliver maximum performance and robust security for your business.
We turn your network into an invisible motorway for your business applications.
A multi-layered, proactive defence strategy prepares you for the most advanced threats.
Our goal is not to sell you a particular brand, but to provide a secure, high-performance architecture in which technologies work together and that best meets your current and future needs.
We know it is difficult to find the right technical people.
In today’s competitive environment, finding and retaining IT specialists with the right experience is one of the biggest challenges companies face. Our outsourcing services take this burden off your shoulders.
Our staff working at your location are not on their own. They can draw on the full experience and collective knowledge of the DESistem Professional Services team whenever needed. When you work with one specialist, you also benefit from the strength of the team behind them.
DESistem manages all HR operations, including payroll, legal processes, leave and health matters. You benefit from the person’s technical expertise.
Drawing on our extensive experience and CV pool, we find the specialist with the specific skills you need, verify their technical capabilities and add them to your team.
You pay a service invoice instead of a salary for staffing costs. This lets you manage IT expenditure as an operating expense (OPEX).
The critical point is where technology meets people.
Even the most advanced infrastructure loses value when employees cannot use it effectively. Our End User Support service helps the people at the heart of your business work confidently and without interruption. We respond quickly to user requests remotely or on site, while helping users follow your organisation’s security policies.
We provide fast, lasting solutions so technical issues do not disrupt your employees’ work.
We treat every user as part of the security chain and strengthen that link through appropriate access controls and awareness.
We resolve most issues remotely straight away and send specialists to your site when needed.
We log all requests through our ITIL-based portal, providing a measurable and reportable service.
DECloud
Want to launch services quickly without the complexity and time required to build an on-premise data centre? DECloud is DESistem’s hosting, IaaS, PaaS, SaaS, DRaaS and BaaS service, delivered from data centres in Istanbul, Ankara and Antalya.
Whether you need a single FTP server or a complex application, we can provide the resources you need straight away.
Protect business continuity with a disaster recovery centre we build on DECloud, without high upfront investment.
Keep a copy of your on-premise data on our ransomware-protected platform and build a setup aligned with the 3-2-1 rule.
Access our GPU resources for compute-intensive workloads whenever you need them, and pay only for what you use.
We also manage the operating system, database and application layers. You simply bring your data.
Your hardware stays in a DESistem data centre. We provide power, cooling, network and physical security; you retain control of your systems.
This table captures the cloud discussion. As you move from left to right, operational responsibility shifts from you to DESistem. Your data remains yours in every model.
| Traditional IT | Hosting | IaaS | PaaS | SaaS | |
|---|---|---|---|---|---|
| Data | You | You | You | You | You |
| Application | You | You | You | You | DESistem |
| Database | You | You | You | DESistem | DESistem |
| Operating System | You | You | You | DESistem | DESistem |
| Virtualisation | You | You | DESistem | DESistem | DESistem |
| Physical Server | You | You | DESistem | DESistem | DESistem |
| Network & Storage | You | You | DESistem | DESistem | DESistem |
| Data Centre | You | DESistem | DESistem | DESistem | DESistem |
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VMware and Nutanix management, resource planning, snapshots, VM lifecycle and major update tracking.
Windows and Linux operations, critical security patch management, log monitoring and version management.
Capacity management, LUN operations, firmware and version management, performance monitoring.
Platform-level operations, resource and capacity tracking, maintenance window planning.
Backup and recovery management, periodic restore tests and replication to a location 3.
DR planning and configuration, replication management, exercises and DR tests.
Wired and wireless LAN, SD-WAN, load balancers, config backups and WAN optimisation.
Network and systems security management, security patch status reporting and access control.
Continuous monitoring of server, storage and network components, with threshold-based alerts and response.
SLA
You select the severity when submitting a request. Response times start when the request is opened.
| Severity | Description | Remote | On-site |
|---|---|---|---|
| High | A core module or integration is inoperable, bringing the system to a complete stop. | 1 hour | 2 hours |
| Medium | There is no service outage, but one could occur without intervention. | 2 hours | 4 hours |
| Low | Requests that do not cause a service outage or pose a risk. | 4 hours | 8 hours |
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Service hours: Weekdays 08:30–17:30, Saturdays 08:30–13:00. Our 24/7 on-call line handles all requests outside these hours. For emergencies, direct contact details for the project manager assigned to your project are provided.
Who It’s For
Your team’s capacity is consumed by patching, backups and capacity tracking. Delegate these tasks and your team can return to project work. The on-call burden shifts to 24/7 monitoring.
Operations become measurable through contract-backed SLAs and monthly reports agreed with you. Defined processes and points of contact replace reliance on individuals.
Replace hardware refresh cycles and large one-off investments with predictable recurring costs. Staffing becomes a service invoice rather than payroll.
Data remains in DESistem data centres in Türkiye. Access, change and backup records can be reported, and audit requests can be answered from those records.
Demo & POC Environments
Test the following scenarios in our DECloud demo environments under conditions close to your own data. If you would like to see another scenario, we can set it up.
End-to-end simulation of a disaster recovery environment on DECloud, using Recovery Point replication in VMware environments.
GPU-powered virtual desktops. A remote-working scenario can be brought online quickly for a hands-on demonstration.
We provide storage for a copy of your data at a remote location and carry out recovery tests together.
Back up and recover virtual workloads with Dell PowerProtect Data Manager without taking snapshots.
See how DDBOOST replication, immutable copies and the 3-2-1 rule work in practice, including restore times.
Explore a Cyber Recovery vault scenario and rapid data backup and endpoint security with Acronis.
Technology Partnerships
Partner status is a privilege, not a badge: direct access to the vendor’s engineering team, accelerated case escalation, early release information and the right licensing model. Each tier below gives you that access.
Titanium Partner
Highest-Tier Partner
Fastest-Growing Partner
Fastest-Growing Partner
High-Tier Technical and Sales Partner
Our Solution Partners
There is one reason we hold top-tier partnerships with so many vendors: not to sell you a particular brand, but to choose what best fits your needs. Our goal is to deliver an integrated, secure and high-performance architecture — the logo comes second.
All services are covered by a DESistem contract. The breakdown below transparently shows where we work with our own team and where we work with strategic partners.
In-House — DESistem Team
Strategic Partnership
We manage all vendor-side processes on your behalf — support cases, escalations, RMAs, licensing and renewals. You do not need to deal with foreign languages or complex procedures.
Contact
We start with a Platform Health Check: a detailed review of your current virtualisation, backup, network and capacity. Together, we identify which work makes sense to delegate and what is better kept in-house.
Barbaros Mah. Mor Sümbül Sok.
Varyap Meridian Business I Blok No:1 Kat:16
Batı Ataşehir
+90 216 574 27 27
Mustafa Kemal Mah. Dumlupınar Bulvarı No:266
Tepe Prime Avenue
Çankaya
+90 312 220 44 01
info@desistem.com.tr
www.desistem.com.tr
Connect end-user requests to your IT team’s workflow through registration, routing, remote resolution and reporting.
Prepare IT products for use through design, installation and testing.
Monitor hardware and software, plan maintenance and handle requests against agreed service levels.
